The head of Menoufia Water follows up on the progress of work on hotline 125.
Dr. Engineer Mohamed Naguib Saleh, President of the Menoufia Water and Sanitation Company, confirmed that within the framework of paying attention to drinking water and sanitation services and continuous follow-up of citizens’ complaints, and working to resolve them as quickly as possible to ensure the sustainability of the service and raise the level of performance, work is being done to develop the services provided to citizens.
He inspected the workflow within the General Administration of Citizen Service and ensured that customer reports were received to facilitate the citizens of Menoufia Governorate in reporting and inquiring about drinking water and sewage malfunctions within 24 hours a day, seven days a week.
He inspected the workflow within the General Administration of Citizen Service and ensured that customer reports were received to facilitate the citizens of Menoufia Governorate in reporting and inquiring about drinking water and sewage malfunctions within 24 hours a day, seven days a week.
He pointed out that the CMS complaints system, which is activated by the hotline and all customer service centers, is one of the links of communication with citizens, and that the company has provided many different communication channels to communicate with them within 24 hours a day via the hotline 125 from any landline or mobile phone, and WhatsApp 01220906668. ; The company’s website is mcww.com.eg, in an effort to improve performance and provide the best service to citizens.
