The head of the Menoufia Water Company visits the customer service center at the company’s branch in Shebin El-Kom.
Dr. Engineer Mohamed Naguib Saleh, President of the Menoufia Water and Wastewater Company, inspected the customer service center at the company’s branch in Shebin El-Kom, within the framework of the directives of His Excellency the Minister of Housing, Utilities and Urban Communities and the Chairman of the Holding Company for Potable Water and Wastewater, to monitor the quality of services provided to citizens.
He explained that workers at customer service centers are trained periodically to qualify them on how to properly receive the public and quickly provide all required services to citizens.
He pointed out that there are 12 fixed customer service centers, 2 outlets, and 3 mobile vehicles. Customer service at the governorate level includes training sections on how to communicate directly with citizens, in addition to the presence of a hotline that operates 24 hours a day to receive complaints and reports and respond immediately to them in order to preserve the public interest and the rights of citizens.
The head of the company mentioned the services that the center provides to citizens, which are (services of examining and repairing a meter, shutting off water, changing the subscriber’s name, services for drinking water and sanitation contracts, services for receiving commercial and technical complaints, in addition to a service for changing the use, a service for changing a damaged meter, an inspection service, a reading notification service, and a change service. Subscription activity and liquidation, in addition to the bill collection service and drinking water and sewage measurements.
