Menoufia Water is among the top ten places nationwide for best institutional performance in the Government Excellence Award competition. Installing more than 34,554 thousand prepaid meters... and selling 56,491 water-saving units.
Dr. Engineer Mohamed Naguib Saleh, President of the Drinking Water and Wastewater Company in Menoufia, announced that the company, represented by the Shebin El-Kom and Berkat El-Saba customer service centers, received 3 stars from the Ministry of Planning and the Holding Company for Drinking Water and Wastewater after passing among the first ten places at the republic level for best institutional performance. In the Government Excellence Award competition, which aims to raise the level of institutional performance and provide distinguished service to citizens and to enhance competition between centers and develop services to achieve better rates of citizen satisfaction.
He praised the success of the commercial sector in obtaining the General Administration of Customer Service for the ISO 9001 certificate for the year 2015, establishing and developing customer service centers at the governorate level by 100% with a unified identity, providing three mobile cars equipped to receive citizens, in addition to mobile customer service cars, and activating the contracting service at home (delivery). As well as completing the withdrawal and filing of non-household (customer service, prepaid invoices, and customer consumption invoices) assessments and submitting claims from government departments on the Tax Authority website.
He added. 56,491 pieces were installed and sold to government agencies and citizens, and 34,554,000 prepaid meters were installed, with a total number of subscribers of 957,814 meters, in addition to changing all damaged meters to sound meters and paying them in installments over 18 months for those unable to do so, as well as contracting with Khalis Digital Payments Company to supply 800 POS devices. For reading, collecting, and printing at the customer, with a coverage rate of 100% of the company’s branches, as the number of subscribers at the governorate level reached 979,470 subscribers, and the collection rate from the issuance reached an average of 95% for all activities, excluding government and service.
Najib stressed the importance of installing such saving parts, which would save the amount of water used from 30% to 50% of the value of the bill throughout the month, in light of the political leadership’s directives on the necessity of rationalizing water consumption and applying modern saving technology, the most important of which are consumption-saving parts. Water, and spreading water awareness.
