Menoufia Water Hotline succeeds in responding to 70,000 complaints during the year 2023
Dr. Engineer Mohamed Naguib Saleh, President of the Drinking Water and Wastewater Company in Menoufia, explained that the company communicates with its customers through various communication channels through the hotline 125, which succeeded in responding to 70 thousand complaints during the year 2023 AD, which varied between water, sewage, quality, accounting, and project complaints.
He added, the mobile phone call reception service was activated on the short number 125 after it was on landlines only, and a department employee was allocated to deal with people with special needs to provide drinking water and sanitation services, activate the modern Avaya call center system, and improve the monitoring of call reception in a good way for the benefit of the customer. .
He pointed out that the CMS complaints system, which is activated by the hotline and all customer service centers, is one of the communication links with citizens, and that the company has provided many different communication channels to communicate with them 24 hours a day via the hotline 125 from any landline phone, and WhatsApp 01220906668, or from Any mobile 048/2175428 - 048/2175042, in an effort to improve performance and provide the best service to citizens.
